During the coronavirus, businesses are leaning on TTEC to run their customer service operations, and the company is hiring en masse to keep up with demand.
The customer-service outsourcing firm, formerly called TeleTech, first announced it’s hiring “thousands” of remote workers as part of a global recruiting initiative in a company blog post. Vicki Steere, TTEC’s executive director of global talent acquisition marketing, specified to Codetic that the company plans to fill 10,000 customer support positions.
Part-time, remote positions are available in the U.S., Canada, the United Kingdom, Mexico and several other countries. Within the U.S., the company hires in 46 states, excluding California, Hawaii, Illinois and New York.
TTEC Work From Home Jobs and Requirements
Three major U.S. listings are included in the current coronavirus-related hiring initiative:
The company doesn’t specify the pay rates in the applications. Based on self-reported hourly wages from TTEC employees, these positions typically earn between $10 and $17 ― with the insurance agents earning the most.
Other international openings and jobs for bilingual candidates and experienced candidates are listed in the TTEC @Home jobs portal.
(If the above jobs aren’t appealing to you, check out Codetic’s Work-From-Home Job Portal for a slew of other remote gigs that our journalists vet and write about every day.)
To meet basic requirements, you should be at least 17 years old and have six months of related experience plus a high school diploma (or equivalent). For the insurance agent position, you will also need a property and casualty insurance license from your state.
Recently laid off? The company encourages retail, restaurant and hospitality workers to apply.
All at-home TTEC gigs start as part-time, typically between 20 and 30 hours a week. The applications mention that you can “level up” into a full-time position through a “gamified training” program.
According to Steere, ideal candidates have “a customer service aptitude, the self-discipline and motivation to manage themselves in a work from home environment, and the right personal computer technology.”
Home Office Setup
The company has fairly strict standards for home offices. It will need to be distraction-free, as you’ll be fielding incoming calls from customers of TTEC’s business partners for most of your shifts.
As far as technical requirements go, you’ll need a USB headset and a PC that can run WorkBooth software. Dual monitors are recommended, and a dedicated phone is also required. A landline or a smartphone will do.
Because of the fast-paced nature of the job, Steere emphasized that willpower and a noise-free environment are essential. For work-from-home newcomers, it can be easy to get distracted.
“This is not the time to think… Well, I could throw in that load of laundry,” she said. “This is a real job with real schedules and real hours.”
Adam Hardy is a staff writer at Codetic. He covers the gig economy, entrepreneurship and unique ways to make money. Read his latest articles here, or say hi on Twitter @hardyjournalism.