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Jackson Hewitt Plans to Hire 22,000 Workers Ahead of Tax Season

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Jackson Hewitt Plans to Hire 22,000 Workers Ahead of Tax Season


Jackson Hewitt, a major tax-preparation franchise, plans to fill 22,000 jobs ahead of the 2021 tax filing season. Photo courtesy of Jackson Hewitt

It may seem like Tax Day was just last week, but already the gears are turning in preparation for next tax season.

Jackson Hewitt, a major tax-preparation franchise, plans to fill 22,000 jobs ahead of the 2021 tax filing season. To make headway on that recruitment figure, the company is holding two week-long hiring events at about 6,000 locations in October and November. Roughly 3,000 stores are located inside Walmarts.

The hiring events are scheduled for the weeks of Oct. 26 and Nov. 16. You can walk into any participating Jackson Hewitt location for more information about the seasonal openings, an on-the-spot interview and — if all goes well — a job offer.

Virtual contact-center positions are also available.

“Both candidates with [a] tax preparation background and those who are looking to start a new career are welcome to apply,” a Jackson Hewitt news release stated.

Seasonal Tax Jobs at Jackson Hewitt

The hiring initiative includes thousands of part- and full-time openings for mainly two positions: client support associates and tax preparers.

Client support associates greet customers, verify and enter W-2 information into a database and field calls about basic tax and appointment information. To qualify, you should have a high school diploma or GED and the ability to carry up to 55 pounds. Bonus points for previous customer service or sales experience. Your state may also require a certification to handle confidential tax information.

Tax preparers conduct in-person and phone interviews with customers to help them fill out and file tax forms correctly. They reference company materials and government regulations to answer nuanced tax questions. These positions are more selective than the client support ones. Basic qualifications include a high school diploma, some related experience in retail, sales or customer support, and a Preparer Tax Identification Number (PTIN) issued by the IRS. Call center and tax preparation experience and/or an Enrolled Agent certification are preferred.

Pro Tip

You can apply for seasonal tax jobs using Jackson Hewitt’s online career board or through your local franchise.

More than 200 seasonal customer service positions are available remotely, a spokesperson told Codetic.

Job listings do not include starting pay, and wages vary by location and position, the spokesperson said. According to self-reported salary information on Glassdoor, seasonal wages usually start around $10 or $11 an hour.

Mandatory training is paid. However, additional credentials or tax education training may be required to qualify, and not all locations will cover those expenses.

Jackson Hewitt also offers online and on-site education tax-preparation courses that may be used toward an IRS Enrolled Agent credential and can count as college credit at the University of Phoenix. The courses are open to current employees and the general public. Prices vary by course and format. Completing one may help your application but does not guarantee you a job.

How to Prepare for an on-the-Spot Hiring Event

Walking into a store alongside dozens of other candidates may sound taxing. We’ve compiled tips from hiring event recruiters to help you feel confident.

  • Check if you need to apply online. Each on-site hiring event is unique. Some may have application stations for you to apply to a position on-site. Some may not. Always double check beforehand. And having an extra resume on-hand will never hurt.
  • Dress business casual. Business casual is a safe way to go for most entry-level positions. If you’re unsure, drop by the store before the day of the event and scout out what employees are wearing. Then match your outfit to the job you want.
  • Be ready to interview. During an event, it’s common for a hiring manager to ask a few screener questions, and if all goes well, interview you on-the-spot. Come prepared to answer behavior-based questions, which try to gauge how you react under certain circumstances.

For additional tips, read our guide to preparing for an in-store hiring event. Then go get yourself a new gig.

Adam Hardy is a staff writer at Codetic. He covers the gig economy, entrepreneurship and unique ways to make money. Read his ​latest articles here, or say hi on Twitter @hardyjournalism

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