A major retailer recently announced 7,000 fully remote positions ahead of the holiday season — and with a $15 minimum starting pay.
Williams-Sonoma — owner of Pottery Barn, West Elm and its flagship brand stores — is looking to fill 7,000 seasonal work-from-home customer service positions between now and the end of November.
Customer service agents will be trained to take calls and assist customers with placing orders, facilitating returns, locating products and scheduling deliveries.
Other job duties include addressing customer questions and concerns, providing product information and checking inventory.
What You’ll Need to Land One of These Work-from-Home Jobs
Williams-Sonoma is looking for candidates with a high school diploma and one to two years of customer service experience.
Even though these jobs are fully remote, they’re not available everywhere. You must live in one of the following 12 states to apply: Alabama, Arizona, Georgia, Florida, Idaho, Nevada, North Carolina, Ohio, Oklahoma, Texas, Virgina or Utah.
Interested in applying for one of these work from home jobs? Check out the job application on the Williams-Sonoma website to apply.
You’ll need a phone and an up-to-date computer or laptop with Windows 8.1, Windows 10, or macOS 10.15 or newer. You’ll also need anti-virus software, a webcam and a wired USB headset with a microphone.
These remote positions don’t allow you to use WiFi for security reasons, so you’ll need an ethernet cable hardwired into your modem/router or a USB-to-Ethernet converter.
Strong communication skills are a must for these roles, and it’s helpful if you have experience working a performance-based or metric-driven job.
Finally, there’s three weeks of paid at-home training, and 100% attendance is required.
Benefits Include Bonuses, Paid Training
On Oct. 7, Williams-Sonoma became the latest retailer to offer a $15 minimum wage. According to a company press release, the new wage increase goes into effect immediately and applies to workers in all areas of the company, including customer care centers, supply chain and store employees.
Williams-Sonoma offers other benefits to its seasonal employees, including:
- Monthly performance bonuses up to $500.
- $300 bonus for perfect attendance during the holidays.
- Paid at-home training.
- A 40% discount on most products across the Williams-Sonoma brand.
According to the job posting, candidates have an opportunity to convert to full-time employee status (and receive health care benefits) after 90 days on the job.
The job description doesn’t specify how many hours per week you’ll work.
Rachel Christian is a senior writer for Codetic.